Refund policy
SHIPPING & HANDLING
At Lalaby we offer free shipping on all orders above 1000 DKK / 135€. We aim to deliver quickly, therefore all orders placed before 12.00 am (UTC +1) are usually shipped the same day. Orders are not shipped on weekends and holidays. During busy periods, we will do our very best to dispatch your order within 1-3 working days from the time you place your order. When your order has been dispatched, you will receive a confirmation by e-mail. On the same day, you will receive a tracking number by e-mail directly from the courier. We can not be held liable for any delays with the shipping company or local customs.
The freight charge depends on geography and method and will be visible at checkout.
RETURNS
Lalaby gladly accept your return. You have 14 days to make a return from the date of receipt.
Please register your return online, where it is also possible to order a return label:Â
You are also welcome to purchase a return label yourself. The products must be returned to the following address:
Lalaby ApS
C/O NTG Courier
Truckvej 5
4600 Køge
Denmark
We do not accept items that have been worn, used, altered, or washed, or items missing the right tags. As soon as we have received the returned items and the condition has been approved, we will credit your account/credit card. We always credit the card that was originally used for the purchase.Â
You are responsible for the return expenses. If you order a return label from us, we will deduct the shipping cost from the final return.Â
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If you do not collect your package, we take the liberty to debit all freight expenses from your shipment and your return, once the package arrives back in our warehouse.
You can expect the refunded amount in your account within 14 days from the date the package is received at the warehouse.
EXCHANGES
If you need to exchange the products for a different size or color, please return the items and place a new order.Â
Please register your return online, where it is also possible to order a return label:Â
Lalaby is not able to make changes to your order after it has been completed. Please make sure that everything is correct before you check out.
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GIFT RETURNS
If you have received a gift from lalaby.com you can return it and receive a giftcard of the same value, valid 12 months.Â
Register your return here and leave us a note that you want a giftcard instead of a refund:
RETURN PORTAL
Only the credit card used to purchase the item(s) can be credited, but giftcards can be sent directly to the gift receiver.Â
Only the credit card used to purchase the item(s) can be credited, but giftcards can be sent directly to the gift receiver.Â